|HELP for users of the Adobe Acrobat® (PDF) Reader and Plug-In Components|
| Load / Print / Edit
Issues | General | Report
NOTE: Adobe Acrobat® and Microsoft Internet Explorer are third party products, and the Superior Court Website does not provide direct user support for installation, configuration or usage of any third party product. If you need general assistance with these products, you must contact the specific manufacturer, or your local software support team.
If your web browser tries to open the file when you click on a PDF link you have your browser configured to use the Adobe Acrobat® Reader "Plug-In". This configuration can be changed in a number of ways -- please refer to your local software support team or the manufacturer of the applicable products for assistance in this regard.
There are some very well known problems (with both the Microsoft and Netscape browsers) that can occur on your local PC, when using this "Browser/Plug-In" approach to viewing PDF documents, not the least of which, is a general failure to load the document, with an error message that reports a possible corruption in the PDF document itself. 99% of the time however, it is not related to the file you've received from the server, but rather, a corruption that has occurred on your local system.
This type of problem is most likely to occur when attempting to load a PDF document which is larger than .5 MB, OR when attempting to load a newer PDF document with an older Acrobat® viewer -- i.e. when attempting to load a PDF created with the version 4.x tools, with a version 3.x Reader.
NOTE: It is extremely rare for the source PDF document (the file from the server) to be corrupt. Once the originals are created and tested (and placed on the server), the only corruptions which are likely to occur, would be due to physical hardware problems on the storage system itself. THE SERVER simply sends files requested by the user - it does NOT control how the document is saved, stored, viewed or otherwise manipulated on the local PC.
Most PDF file corruptions occur on the user's local PC, as a result of a failure in the Browser/Plug-In Applet.
1.) Try saving the document directly to your disk (this will bypass the browser plug-in). To do this, you will need to use the "Right-Click" method to save the file. E.g., Click ONCE on the PDF link using your "RIGHT" mouse button. This will cause a menu to be displayed, from which you will select the proper save option -- depending upon which browser you are using:
For Microsoft IE users, select "Save Target As"
Once you've selected the proper save option for your browser, and have saved the file to a location you specified, go to your program menu and start the Adobe Acrobat® Reader. Once open, locate the PDF file you saved and open it directly in Acrobat®.
If you then see the document, the problems you experienced with the browser are related to the Plug-In or to some combination of problems related to the browser/plug-in configuration -- or perhaps even to a general resource problem on your system -- such as low Memory or Swap Space.
If you are still unable to load the document directly in Acrobat®, the problem is most likely related to a corruption in the Acrobat® Reader Application itself, or due to the fact that you are running an older version of the Reader, against a newer PDF file version.
2.) If you are using a version of the Acrobat® Reader which is 1 or more versions older than the current release version, you should uninstall your current Reader, download the most up-to-date version from Adobe Acrobat® Software, and install that latest version. Please remember to remove the old version from your system completely and reboot your system before upgrading. Please refer to the Adobe Website for more information: http://www.adobe.com/prodindex/acrobat/readstep.html
3.) You may have a corruption in your Windows "File Type/Associations" or with other system related support components -- that may still be "browser related". In this case, you would be advised to uninstall your browser and reinstall a fresh (most up-to-date) version of your preferred browser software. Please refer directly to the applicable manufacturers website or technical support group for assistance in this regard.
4.) Please make sure your operating system and memory allocation are sufficient for running Adobe Acrobat Reader. There have been reported problems with some Windows 95 and older operating systems and the Acrobat Reader version 4.0 and above. Please refer to the Adobe web site for further information.PRINTING ISSUES:
As with viewing PDF documents via the browser, printing these documents from the browser can also be a process frought with problems. Ideally, whatever is displayed in your browser window, should be able to be sent to your printer, but this is NOT always the case. Even if you have no problems viewing a PDF document via the browser, if you experience printing problems, you should refer to step #1 above in the SOLUTIONS section, save the file directly, and try using the Acrobat® program directly, to view and print the document. There are known problems in MSIE, Navigator and Acrobat®, which may effect printing ability in any given PC configuration.
If you are unable to print a given PDF document, the problems are generally related to your specific printer hardware/operating system print drivers. The PDF document margins may exceed the "printable area" of your printer's layout area, or the document may include graphical details which your printer is unable to adequately render or handle -- whether due to a lack of physical memory or to a complete inability to reproduce certain features. Such problems are generally not overcome by downloading new copies of the document from the Superior Court website, and such problems should NOT be reported to the Superior Court, as there is little that can be done to address individual hardware/local PC feature support issues.
Before reporting any errors to the Superior Court, please view the following support documents found on www.Adobe.com:
NETSCAPE 6 PRINTING ISSUES: If you are viewing and editing the PDF file in Netscape version 6 and wish to print, try clicking the printer icon located on the Acrobat Reader menu bar rather than File >> Print.
OTHER PRINT ISSUES: You must have your printer's preferences set to print graphics. (See your printer's documentation on how to change these settings.) If you have the option, please change the setting to print 'raster' graphics rather than 'vector.'
If you have tried all three steps above, and your browser or Acrobat® Reader are still reporting possible corruptions in the PDF document, you should report this problem to our webmaster, using the error report form - www.sbcourts.org/feedback.php.
PLEASE REMEMBER TO COMPLETE THE ERROR REPORT FORM IN DETAIL -- giving your OS, BROWSER and Acrobat® Reader Versions, etc., along with the FULL URL of the PDF file reference.
Keep your browser and other accessory software utilities (AND your Operating System) as up-to-date as possible. Technology changes very rapidly, especially as it relates to the Internet, and software that is more than 1 version old, should be upgraded, or at least "patched" with any applicable service release software the manufacturer may provide, to fix specific "bugs" that may plague the product. Keeping these products up-to-date requires diligence and regular routine maintenance, but in most cases, will insure that your browsing experience is as error-free as possible.
NOTE FOR LARGE PDF DOCUMENTS: If you connect to the Internet via modem, you may want to consider saving larger PDFs (anything larger than 1 MB) directly to your local PC, rather than using your browser to view them online (see Step #1 above under SOLUTIONS). When viewing PDF's via your browser, the browser must download a fresh copy of the file from the server, every time you want to view it. If the file is 4 MB in size, this means you may have to wait perhaps 10 minutes every time you want to view it. If the document is one that you will refer to often, having a local copy on your PC, and using the Acrobat® Reader directly for viewing, will save a great deal of time down the road. Please remember to check back with the Superior Court website routinely however, to check for possible updates.
A standard rule of thumb, is that you will need at least 3-4 minutes of download time, for every 1 MB of material downloaded, when connected on a standard 56 kbps modem connection (this timeframe can vary significantly depending upon the number of users connected to the server, noise on your phone line, general traffic on your network or on the Internet in general).
Many users grow impatient when waiting for a large document download, and will actually cause corruptions or interruptions in the data transfer process (many times without knowing it), by attempting to stop, print, go "back" or navigate through the document, before the download completes. To avoid these potential problems, please monitor the browser or other download progress screens carefully, and do not attempt to navigate, manipulate, print or otherwise interact with the PDF documents directly, until the download is COMPLETE.
Please be patient. While it may take a few minutes to download some files from the Superior Court website, once you have (saved) a local copy, you can view it at any time. Some of Superior Court's publications can be requested in printed form, but you can expect to wait at least 10 days for such an order to be processed and shipped, so it is generally much more efficient to wait for the download, than to request a printed copy.
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